What does it mean to be Planetree? The five Planetree drivers and how they are put into action at CMH If you’ve been a patient at CMH, you may have heard the word Planetree or heard about our Planetree gold certification. CMH has been affiliated with Planetree since 2000. Planetree was founded in 1978 by a patient who wanted to change the culture in health care to one that focuses on people, rather than on illness. The Planetree philosophy promotes person-centered care and directs all we do here at CMH and the CMH-OHSU Health Medical Group. What is person-centered care? Person-centered care means that we look at patients, visitors and caregivers at CMH as individuals. We value and respect all who step foot on the CMH campus. We believe a patient is a person to care for, not a condition to treat. Our providers partner with patients and families to prioritize comfort, preferences, values, dignity and empowerment. That means we include patients in all decisions about their care, without judgment. The Planetree certification focuses on five drivers: ● Structures that promote engagement ● Connect values, strategies and actions ● Promote partnership ● Know what matters ● Evidence-based improvement CMH embraces these five drivers in many ways. Here are a few things CMH shared with Planetree during our site review for recertification. Structures that promote engagement With this driver, we show that we are engaging the community, patients and staff in all decisions. This includes things like: Patient Family Advisory Council (PFAC) and Planetree Caregiver Council (PCC): These groups of patients, caregivers and family members give feedback to help CMH leaders structure our strategic plan and priorities. Accountability for behavioral expectations: Job descriptions and annual evaluations reflect the organization’s commitment to and expectation for person-centered care. Rewards and recognition: Caregivers who embody person-centered care and show excellence in process improvement are recognized with a variety of awards and honors. Design of space to create engagement: The built environment supports patient and caregiver engagement and well-being, incorporating nature and light into spaces. Connect values, strategies and actions This driver focuses on leadership listening to the needs of caregivers, patients and the community. This includes things like: CEO Coffees: Caregivers may attend quarterly all-employee meetings with the CEO to ask questions and hear about the state of the organization. Leadership rounding and executive listening sessions: Caregivers can use these opportunities to share what they think about their work environment. Community Health Needs Assessment: Every three years, CMH completes a CHNA to assess and address the community’s diverse cultural needs. Training: Every year, CMH hosts experiential education for all caregivers that focuses on person-centered concepts. 4 HEALTH COMPASS LATE SPRING 2023
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