Promote partnership With this driver, CMH looks at each individual’s situation and involves the patient and their family in health care discussions and decisions. This includes things like: Bedside reports: Inpatient nurses give their shift report at the bedside. The patient’s goals are assessed, and the plan for the day is influenced by their preferences. Patient-guided visitation: Visitors are welcomed 24/7 based on a patient’s wishes. Care Partner Program: Patients may designate a Care Partner, who can access certain benefits, to help them through their stay. Open chart: Medical records are available to patients and can be amended at their request. Transitions of care: CMH strives to improve the experience patients have when transitioning from one provider to another or from health care to home to ensure continuity of care. Know what matters This driver focuses on accommodating patient and caregiver preferences. This includes things like: Stratification of data: The Patient Experience Department stratifies patient experience data by race, ethnicity, age and socioeconomic status to look for improvement trends and opportunities. Compassionate care and shared decision-making: From our Billing Department to HR, caregivers, leaders and patients work together to make health care in Clatsop County a good experience. Recognition of patient preferences: Patients are asked what they prefer regarding sleep, bathing, grooming, scheduling, complementary therapies, such as pet therapy, life enrichment and spiritual care. Caregivers are people, too: Support services, wellness opportunities and benefits are available to staff to ensure that health care workers are taken care of, too. Evidence-based improvement With this driver, CMH studies multiple data points to improve. This includes things like: Surveying data: Feedback from staff satisfaction and patient experience surveys is used to improve departments and determine organizational goals for the next year. Collecting data: With the aim of top performance, the Business Intelligence Department looks at data to understand trends, set goals and plan for the future. COLUMBIAMEMORIAL.ORG LATE SPRING 2023 5
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