Putting the patient first Decisions about patient care and the patient experience should include a patient perspective. This is why the CMH Patient and Family Advisory Council is an important group of people. The council, also known as PFAC, is a committee of community members who are current or former patients and hospital employees. The group meets monthly to provide feedback and collaborate on projects that affect CMH patients’ care. PFAC has been speaking up for patients since 2012 in discussions about the hospital experience. PFAC’s goals are to: ● Share thoughts, opinions, questions, concerns and ideas to help improve the patient experience and overall care. ● Collaborate with hospital employees to improve the health care experience for members of our community. ● Work on improvement projects that enhance the patient experience at CMH. Last year, PFAC worked on many projects to benefit CMH. Major projects included providing feedback on interview tools, CMH’s Five-Year Strategic Plan, the BuildCMH Expansion Project and the patient cost-estimate process. PFAC has also assisted with other projects over the years, including: ● Testing new inpatient beds and pillows. ● Consulting on construction projects and website design. ● Reviewing access to care, referral to specialties and scheduling appointments. ● Improving the LGBTQIA+ health care experience. Patients, their families and friends are welcome to apply to PFAC. We are always looking for people who are passionate about improving health care in our community. Cover photo by Kristen Moss, Patient Experience Manager. CMH HEALTH COMPASS is published as a community service by COLUMBIA MEMORIAL HOSPITAL, a Planetree Gold-Certified Person-Centered Care Facility. 2111 Exchange St., Astoria, OR 97103, telephone 503-325-4321, website: columbiamemorial.org For information about CMH HEALTH COMPASS: Sarah Bello, MBA, Marketing Manager Robert Holland, MD, PhD President, Board of Trustees Erik Thorsen, MBA, CPA, FACHE Chief Executive Officer Nicole Williams, MPA Chief Operating Officer Christopher Strear, MD, FACEP Chief Medical Officer Information in CMH HEALTH COMPASS comes from a wide range of medical experts. If you have any concerns or questions about specific content that may affect your health, please contact your health care provider. Models may be used in photos and illustrations. 2023 © Coffey Communications, Inc. All rights reserved. Jarrod Karnofski, PT, DPT Vice President, Ancillary and Support Services Judy Geiger, RN, MBA Vice President, Patient Care Services Christopher Laman, PharmD, MBA Vice President, Strategy COLUMBIA MEMORIAL HOSPITAL 2111 Exchange St. Astoria, OR 97103 Nonprofit Org. U.S. Postage PAID Walla Walla, WA Permit No. 44 Find us on social media! @cmhcommunity @cmhcommunity linkedin.com/company/ columbia-memorial-hospital @cmhcommunity SHARE YOUR VOICE Interested in being part of the Patient and Family Advisory Council? Learn more and fill out the application to join at columbiamemorial.org/pfac.
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