IF
you’ve had a good or bad
experience at CMH, you might
tell friends or family about it but
otherwise keep things to yourself.
But we want to hear about your
experiences, because they can help
us provide more e ective patient
care.
We use a number of tools to
track and improve the quality of our
services. One of these tools is the
Hospital Consumer Assessment of
Healthcare Providers and Systems
(
HCAHPS) survey—a survey you
may be asked to participate in.
Developed by various U.S.
government health agencies,
this survey is the rst national,
standardized instrument for
measuring patients’ perceptions
of their hospital experiences.
How it works
e HCAHPS survey is
administered to a random selection
of patients a er they are discharged
from the hospital. e goal is for
each participating hospital to get at
least 300 completed surveys a year.
e survey asks patients to rate
how o en doctors and nurses:
ErikThorsen
Chief Executive O cer
Stephanie Brenden
Chief Financial O cer
Guy Rivers
Chief Information O cer
David Philips
President, Board of Trustees
For information about CMH HEALTH COMPASS:
Paul Mitchell
Marketing Manager
COLUMBIA MEMORIAL HOSPITAL
2111
Exchange St.
Astoria, OR 97103
Nonpro t Org.
U.S. Postage
PAID
Walla Walla, WA
Permit No. 44
TM
How do we rate? Let us know
Your feedback helps promote better care and service
w
Treated them with
courtesy and respect.
w
Listened to them
carefully.
w
Explained things in a way they
could understand.
It also asks patients how o en:
w
ey received prompt assistance
from hospital sta .
w
eir pain was well-controlled.
w
Sta members explained the
reasons for giving medicines.
In addition, patients are
requested to rate the hospital on a
scale from 0 to 10 and are asked if
they would recommend the hospital
to family members or friends.
See the results
You can view HCAHPS
survey results at
www
.
hospitalcompare.hhs.gov
.
In the meantime, if you have
any questions or concerns about
quality, be sure to speak to our
hospital sta or your medical team.
We want to help.
If you’re asked to participate in a survey
about your hospital stay, please take part.
Your responses will help us evaluate the
quality of care we provide.
Learn more about Planetree. Visit
www.planetree.org
.
CMH HEALTH COMPASS is published as a community
service by COLUMBIAMEMORIAL HOSPITAL, a Lutheran-
affiliated health care facility. 2111 Exchange St.,
Astoria, OR 97103, telephone 503-325-4321, website
www.columbiamemorial.org
Information in CMH HEALTH COMPASS comes from a
wide range of medical experts. If you have any concerns
or questions about speci c content that may a ect your
health, please contact your health care provider. Models
may be used in photos and illustrations.
Copyright © 2013 Co ey Communications, Inc.
LHN28817